INTENSE PRESSURE TO GENERATE DEMAND, QUALIFY LEADS, AND SELL!
IS YOUR PHONE TEAM UP TO THE CHALLENGE?
Find out quickly and accurately with an independent, unbiased Business To Business By Phone ® Assessment. In 2.5 days, you will have a clear picture of where you are, how to get where you want to go, and how your efforts compare and contrast with other models, both unprofitable and profitable.
I come on-site, real-time with you, your management colleagues, and your phone reps to examine your present and intended phone operations. The focus: where and how you are losing, making, or could be making more money by phone, including
Strategic marketing and positioning of the phone effort
Structure, organization, staffing
Campaign and account coverage models (or lack thereof)
Call guides (“scripts”)
Call preparation, handling, conduct, techniques; inbound and outbound
Information\database input, throughput, output
Calls allocation and time use
Opportunities to streamline and\or automate
Skill levels and training requirements
Metrics and compensation
The third morning, you'll hear an objective, no-fluff oral report of my findings and recommendations, followed soon thereafter by the written Assessment Report.
If that's all you need, I'll tell you straight and we are done. Or, if we agree there is more we ought to do together, you'll get a good-faith estimate of what it will take. Either way, because the Assessment helps you make wise decisions, improve your positives, fix your minuses, and boost your results, you can achieve quick ROI.
Because phone business remains crucial to your business, call today: (800) 373-3966 .
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